Issue - meetings

To consider a report of the Leader of the Council.

Decision

(a)       That the  number of complaints received by Dorset Council, set out at Q1 & Q2 of Appendix A, be received and noted.

(b)       That the proposed approach to managing unreasonable behaviour, as set out at Appendix B of the report be approved and endorsed.

(c)        That, in consultation with the Leader of the Council, the Corporate Director of Legal and Democratic be delegated to finalise the protocol document.

Reason for the Decision

To protect the health and wellbeing of representatives of the Council (whether staff, volunteers or elected members)

The Leader of the Council set out a report advising that a corporate complaints policy was set out as a Day One required for Dorset Council and the overview performance during 2019/20 was attached to the report to Cabinet.

In respect of unreasonable complaints members were advised that a draft Unreasonable Behaviours protocol had been designed to set a framework for how such behaviour was identified in the future, recorded and where appropriate shared across the council services.  It was proposed that this protocol would replace the current complaints policy.

Decision

(a)       That the  number of complaints received by Dorset Council, set out at Q1 & Q2 of Appendix A, be received and noted.

(b)       That the proposed approach to managing unreasonable behaviour, as set out at Appendix B of the report be approved and endorsed.

(c)        That, in consultation with the Leader of the Council, the Corporate Director of Legal and Democratic be delegated to finalise the protocol document.

Reason for the Decision

To protect the health and wellbeing of representatives of the Council (whether staff, volunteers or elected members)