Decision Maker: Director of Legal and Democratic Services - Monitoring Officer
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Reason(s) for Decisions:
To improve the complaint management process
Alternative options
considered and rejected
N/A
Any conflict of interest
declared by any member consulted
N/A
Decision
That the revised Whole Authority Complaints Policy
(set out in Appendix A of the report) to change to a single stage process for
non-statutory complaints.
The revised arrangements for managing unreasonable
behaviours (as set out in appendix B of the report) be noted.
Decision
That the revised Whole Authority Complaints Policy (set out in Appendix A
of the report) to change to a single stage process for non-statutory
complaints.
The revised arrangements for managing unreasonable behaviours (as set out
in appendix B of the report) be noted.
Publication date: 12/07/2021
Date of decision: 12/07/2021