Decision details

Corporate Complaints

Decision Maker: Corporate Director, Legal and Democratic Services - Monitoring Officer

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

Reason(s) for Decisions:

 

To improve the complaint management process

 

Alternative options considered and rejected

 

N/A

 

Any conflict of interest declared by any member consulted

 

N/A

 

Decision

 

That the revised Whole Authority Complaints Policy (set out in Appendix A of the report) to change to a single stage process for non-statutory complaints.

 

The revised arrangements for managing unreasonable behaviours (as set out in appendix B of the report) be noted.

 

Agenda for Audit and Governance Committee on Friday, 9th July, 2021, 10.00 am - Dorset Council (wdwp.local)

 

 

Decision:

Decision

 

That the revised Whole Authority Complaints Policy (set out in Appendix A of the report) to change to a single stage process for non-statutory complaints.

 

The revised arrangements for managing unreasonable behaviours (as set out in appendix B of the report) be noted.

Publication date: 12/07/2021

Date of decision: 12/07/2021