Decision Maker: Officer Delegated Decision
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Reason
for Decision
To comply with social distancing guidelines and ensure
a continued provision of a digital service to residents
Alternative
Options considered and rejected
The
alternative option would be to maintain an open door
policy. This would not be appropriate as it wouldn't enable the council to
comply with social distancing guidelines
Officer
Delegated Decision
Date: 20 March
2020
|
Decision: Decision taken to close the ‘open door’ policy for face to face
enquiries, closing customer service counters and moving to appointment
bookings only. Customer Access points will move from an open door
arrangement to booked appointments. Face-to-face appointments will still available for statutory
services/other services where no other alternative available for the
customer. Customer Service counters will close and move to ‘meet and greet’
function i.e. opening front door to customers on arrival and directing them
to the meeting room. Customer Services will focus on managing customer demand through
telephony and digital channels. The delegation for this decision is
detailed within the Scheme of Delegation in the Council’s Constitution |
Key Decision: Yes |
Reason(s) for Decisions: To comply with social distancing guidelines and ensure a continued
provision of a digital service to residents |
Decision Maker (Name
and Title): John Sellgren,
Executive Director for Place and Senior Leadership Team |
Alternative options considered
and rejected:
The alternative
option would be to maintain an open door policy.
This would not be appropriate as it wouldn't enable the council to comply
with social distancing guidelines |
Any conflict of interest declared by any
member consulted: None |
Any dispensation granted in respect of any
declared conflict of interest: None |
Publication date: 29/05/2020
Date of decision: 20/03/2020