Decision details

**Refunds and Compensation

Decision Maker: Officer Delegated Decision

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

Reason for Decision

 

To ensure fair recompense as a result of a paid service being suspended.

 

 

Alternative Options considered and rejected

 

No action was considered not an option.

 

Decision:

Officer Delegated Decision

 

Date: 27 March 2020

Decision:

 

If as a result of the Covid-19 epidemic the council is not able to fulfil a service which is provided on a charged basis it will seek to make recompense to the customer.  At the discretion of the council this may be through provision of the same service at a different time, provision of an alternative service of similar benefit or value, refund of fees or charges, or similar arrangement.

 

The delegation for this decision is detailed within the Scheme of Delegation in the Council’s Constitution

 

Key Decision:

Yes

Reason(s) for Decisions:

 

To ensure fair recompense as a result of a paid service being suspended

 

 

Decision Maker (Name and Title):

 

Aidan Dunn, Executive Director for Corporate Development and the Senior Leadership Team

 

Alternative options considered and rejected:

 

No action was considered not an option

 

 

Any conflict of interest declared by any member consulted:

 

None

 

Any dispensation granted in respect of any declared conflict of interest:

 

None

 


 

Publication date: 29/05/2020

Date of decision: 27/03/2020