Reason(s) for Decisions:
To improve the complaint management process
Alternative options
considered and rejected
N/A
Any conflict of interest
declared by any member consulted
N/A
Decision
That the revised Whole Authority Complaints Policy
(set out in Appendix A of the report) to change to a single stage process for
non-statutory complaints.
The revised arrangements for managing unreasonable
behaviours (as set out in appendix B of the report) be noted.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 12/07/2021
Decision due: 9 Jul 2021 by Director of Legal and Democratic Services - Monitoring Officer
Lead member: Leader of the Council
Lead director: Executive Director, Corporate Development - Section 151 Officer
Contact: Marc Eyre, Service Manager for Assurance Email: marc.eyre@dorsetcouncil.gov.uk.