Decision details

Unreasonable Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Decision

 

(a)       That the  number of complaints received by Dorset Council, set out at Q1 & Q2 of Appendix A, be received and noted.

 

(b)       That the proposed approach to managing unreasonable behaviour, as set out at Appendix B of the report be approved and endorsed.

 

(c)        That, in consultation with the Leader of the Council, the Corporate Director of Legal and Democratic be delegated to finalise the protocol document.

 

Reason for the Decision

 

To protect the health and wellbeing of representatives of the Council (whether staff, volunteers or elected members)

 

 

Report author: Jonathan Mair

Publication date: 29/01/2020

Date of decision: 28/01/2020

Decided at meeting: 28/01/2020 - Cabinet

Accompanying Documents: