Issue - meetings

To consider a report of the Senior Assurance Officer Complaints.

Councillors received a report of the Senior Assurance Officer Complaints, which provided the committee with the opportunity to scrutinise the Annual Complaints report for 2020/21.

Councillors discussed the issues arising from the report and points were raised in the following areas:

·            Issues around vexatious complaints

·            The ‘single point of contact’ list was available for councillors to view

·            Lessons that could be learnt through the complaints process

·            How information could better be shared with councillors

·            In response to a request, an overview of complaints regarding the Place area was provided.

At this point in the meeting it was proposed by D Shortell seconded by D Tooke, that the meeting continue beyond the 3-hour limit as set out in the Constitution.  This was agreed by the committee.

·            Resources available for dealing with complaints

·            Issues around Code of Conduct complaints.

The Chairman, on behalf of the committee, thanked officers for their work in this area.

It was proposed by M Roberts seconded by D Shortell

Decision

That the committee have scrutinised and noted the Annual Complaints Report for 2020/21.