Issue - meetings

To receive a report by the Complaints Manager.

Senior Assurance Officer Complaints introduced the report and outlined the role of the ombudsman and the processes taken by Dorset Council.

·       The online form and it’s key role in effective management of complaints.

·       The opportunity to use technology more effectively to meet the rising demands.

·       Complaints made to Councillors and ensuring alignment with the corporate complaints process.

The Senior Assurance Officer for Complaints was to produce a briefing document for the nuance of dealing with complaints for councillors to ensure the correct processes were followed.