Issue - decisions

Unreasonable Complaints Policy

29/01/2020 - Unreasonable Complaints Policy

Decision

 

(a)       That the  number of complaints received by Dorset Council, set out at Q1 & Q2 of Appendix A, be received and noted.

 

(b)       That the proposed approach to managing unreasonable behaviour, as set out at Appendix B of the report be approved and endorsed.

 

(c)        That, in consultation with the Leader of the Council, the Corporate Director of Legal and Democratic be delegated to finalise the protocol document.

 

Reason for the Decision

 

To protect the health and wellbeing of representatives of the Council (whether staff, volunteers or elected members)