Issue details

Reason for the Decision

Having a communications plan will build relationships with stakeholders, harbour users and suppliers to improve efficiency promote trust and responsibility. There needs to be a consistent approach to provide high quality customer service across the harbours and to build excellent working relationships.

The plan is an overarching document that aims to support the objectives identified in the Harbour Strategy. An action plan has been included detailing current methods, aims and future scope. This action plan will be updated and continually reviewed by the harbour teams.

Alternative Options Considered and Rejected

N/A

Consultees

Harbours Advisory Committee – 15 March 2023.

Budget Implications

There are costs relating to staff time and costs already built into the budget to fund the aims of the action plan. Should there be any significant changes in approach to advertising or promoting the harbours and increased costs would be considered as part of future budget setting.

Legal Implications

As set out in the report.

Any Conflict of Interest?

None.

Reference Documents

Committee papers of the Harbours Advisory Committee – 15 March 2023.